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Use the Email Replacement option to replace an existing email address that has scheduled or monitored email assignments with a new email address. If you replace an email address, ALL email assignments for the replaced address will be directed to the new address. This tool is useful if you have many scheduled or monitored email assignments to a person who leaves the department or company, and you need to direct all of his email assignments to a different employee. |
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To open the E-Mail Replacement dialog box:
In the example below, all existing email assignments for: mmoore@uptownav.com will be directed to: tjared@uptownav.com. Be sure to click the Set (2) button prior to clicking OK (3). |
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