Oportunidades laborales en Extron

  • Oficina: Extron Europe
  • Lugar: Moscow, Russia
  • Departamento: Sales
  • Número de puestos: 1

APPLICATIONS ENGINEER AV NETWORK

APPLICATIONS ENGINEER AV NETWORK

The Application Engineer AV Network is a technical position within the Extron Sales Department. The position is based at the Extron office in Moscow and requires regular travel to customer sites for commissioning and troubleshooting. The Application Engineer AV Network works closely with the Streaming Support Manager and the Technical Services Director to assure a high level of service, support and solutions of the Extron AV Network product line. The Application Engineer AV Network will support customers on design requests, commissioning and troubleshooting technical issues. The Application Engineer AV Network is involved as a trainer during internal trainings and Extron Institute Schools.

Responsibilities

The focus of the Application Engineer AV Network is on the support of AV Network products but does not exclude other product ranges if required

Pre-sales

  • Provide general information on AV Network products and other Extron products
  • Design dedicated AV networks (e.g., routers, switches, firewalls, VPN, QoS,)
  • Provide project and design assistance for corporate network design where AV Networks need to be integrated
  • Perform in-house testing of technical inquiries from resellers/ end-users

After-sales

  • Provide on-site commissioning service including the documentation required
  • Provide troubleshooting in case of technical problems over the phone/ by mail and log these in the appropriate applications
  • Perform in-house testing of technical issues experienced by resellers/ end-users
  • Report technical issues to the R&D department via the appropriate applications
  • Liaise with the other team member(s), AEs and upper management to advise of issues reported by customers
  • Troubleshoot on-site at the request of the Streaming Support Manager or the Technical Services Director

Marketing

  • Provide new product ideas and changes to future Extron product
  • Develop product loyalty among the Extron resellers and end-users

Secondary responsibilities

The focus of the Application Engineer AV Network focus is on the support of AV Network products but does not exclude other product ranges if required

Pre-sales

  • Conduct internal and external technical training at the request of technical management
  • Support dealer shows/ trade shows, Extron institutes, lunches, dinners, etc.

After-sales

  • Pro-actively intervene with escalated trouble shooting

Marketing

  • Assists in developing training and marketing materials if requested

Requirements

  • Strong personal contact handling skills and active listening
  • Proven hands-on network engineering experience
  • Current CCNA or comparable certification (If expired no longer than 2 years)
  • Solid understanding of the OSI or TCP/IP model
  • Deep understanding of networking protocols (e.g., Multicast, IGMP, 802.X, QoS)
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • University or University of Applied Sciences (under graduate) degree in Computer Science or a related subject
  • Proficient language skills in English
  • Native or proficient spoken language skills in Russian

Personal responsibilities

The focus of the Application Engineer AV Network is on the support of AV Network products but does not exclude other product ranges if required

  • Maintain communication within the AV Network Support Team as well as other AEs / Control support team members and Sales Management teams in regard of opportunities and support issues
  • Maintain a high level of professionalism when dealing with Extron staff, dealers, end-users and members of the AV industry and a professional and friendly relationship with Extron resellers and end-users
  • Maintain and develop knowledge on all related subjects related to AV Network
  • Maintaining current Instructor Certification in all related Extron Institute course material
  • Attend technical courses of 3rd party companies if requested from Technical services Director and Streaming Support Manager

Durante 35 años, Extron, con sede en Anaheim, California, ha sido un desarrollador y fabricante líder de productos para sistemas de AV profesional. Los productos Extron se utilizan para integrar vídeo y audio en sistemas de presentación para las salas de reuniones de alta tecnología, centros de formación/presentaciones, aulas universitarias y otras aplicaciones actuales. Nuestra filosofía corporativa está basada en tres conceptos: Servicio, Soporte y Soluciones - S3. Siguiendo este estándar, Extron se ha convertido en uno de los proveedores líderes de productos y formación de la industria AV profesional.

Como líder de la industria, Extron se compromete a mantener el excelente nivel de servicios de calidad que nuestros clientes esperan. Nos esforzamos en proporcionarles continuamente Servicio, Soporte y Soluciones - S3. Los clientes son nuestro bien más preciado, y nuestros empleados son esenciales para mantener este bien.

Actualmente, buscamos personas que puedan ayudarnos a crecer y deseen obtener una oportunidad laboral profesional y gratificante.

Puede solicitar un empleo en persona o enviar su currículum a través de fax, correo, o correo electrónico (los currículums enviados mediante correo electrónico deben estar en formato PDF) con sus expectativas de salario a:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

No contacte mediante llamada telefónica
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands
Fax: +31.33.453.4061
nl-jobs@extron.com

No contacte mediante llamada telefónica
 

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

No contacte mediante llamada telefónica
 

Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881
jobs-dxb@extron.com

No contacte mediante llamada telefónica
 

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