Oportunidades laborales en Extron

  • Oficina: Extron Europe
  • Lugar: Moscow, Russia
  • Departamento: Sales
  • Número de puestos: 1
TECHNICAL ACCOUNT MANAGER RUSSIA

Technical Account Manager

Job Description:

The Extron Technical Account Manager position is a senior engineering position within the Extron Sales Department.  The Technical Account Manager is responsible for the relationship of the Extron resellers within their region with Extron Electronics on all technical subjects.

In pursuit of that, the Technical Account Manager will have the following responsibilities:

Main Responsibilities:

Pre-sales

  • The Technical Account Manager should be in close contact with minimum 75% of all consultants and all technical managers/internal consultants of top 50 dealers.
  • Pro-actively make sure they know them personally and maintains a good relationship.
  • Pro-actively contact them at least four times a year.
  • Pro-actively arrange to visit them at least once or twice a year.
  • Pro-actively make them aware of all new product and their advantages when integrated.
  • Re-actively support consultants/dealers in their request for helping on projects/ tenders.

After-sales

  • Pro-actively contact the top 50 dealers about completed projects
  • Re-actively troubleshoot on site at the request of Application Engineers/Technical Services Director

Marketing

  • Pro-actively discuss with consultants and all technical managers/ internal consultants of top 50 dealers, needed/ wanted product or product changes.
  • Re-actively conduct research in a specific product group area at the request of the product marketing group.

Secondary Responsibilities:

Pre-sales

  • Re-actively conduct technical training on site at the request of sales management
  • Re-actively support dealer shows/trade shows, Extron institute, etc.

After-sales

  • Pro-actively intervene with trouble shooting/ RMA/Driver call logs when there are more then 10 entries and a solution is not visible.

Marketing

  • Re-actively translates/check technical documentation. (If applicable)

Personal responsibilities

  • Be able to perform all the functions of an Extron Applications Engineer, at the highest level, as described in the Extron Applications Engineer job description except for data entry.
  • Maintaining current Instructor Certification in all related Extron Institute course material
  • Maintaining certification in all product, test equipment, and technology areas as per the available Extron TQS  (Technical Qualification Sheet) documents

Reporting responsibilities

  • The Technical Account Manager reports monthly on the visits made to the consultants and all technical managers/internal consultants of top 50 dealers, based on the list supplied to them at the beginning of that year by the senior sales management to the Technical Service Director and the Senior Account Manager of his region.
  • Make a travel report of every visit.
  • Report the result of the troubleshooting on site and consultant’s projects to the Technical Services Director, the Application Engineer(s) of their team and the Account Manager involved
  • Reports three-times monthly the time used for Pre-sales, after sales and marketing.

Durante 35 años, Extron, con sede en Anaheim, California, ha sido un desarrollador y fabricante líder de productos para sistemas de AV profesional. Los productos Extron se utilizan para integrar vídeo y audio en sistemas de presentación para las salas de reuniones de alta tecnología, centros de formación/presentaciones, aulas universitarias y otras aplicaciones actuales. Nuestra filosofía corporativa está basada en tres conceptos: Servicio, Soporte y Soluciones - S3. Siguiendo este estándar, Extron se ha convertido en uno de los proveedores líderes de productos y formación de la industria AV profesional.

Como líder de la industria, Extron se compromete a mantener el excelente nivel de servicios de calidad que nuestros clientes esperan. Nos esforzamos en proporcionarles continuamente Servicio, Soporte y Soluciones - S3. Los clientes son nuestro bien más preciado, y nuestros empleados son esenciales para mantener este bien.

Actualmente, buscamos personas que puedan ayudarnos a crecer y deseen obtener una oportunidad laboral profesional y gratificante.

Puede solicitar un empleo en persona o enviar su currículum a través de fax, correo, o correo electrónico (los currículums enviados mediante correo electrónico deben estar en formato PDF) con sus expectativas de salario a:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

No contacte mediante llamada telefónica
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands
Fax: +31.33.453.4061
nl-jobs@extron.com

No contacte mediante llamada telefónica
 

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

No contacte mediante llamada telefónica
 

Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881
jobs-dxb@extron.com

No contacte mediante llamada telefónica
 

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